CGHS cards guidelines.pdf
/Emai:adcghshyd@nic.in
प्रकार
सत्यमेव
जयते
भारत सरकार / Government of India
स्वास्थ्य एवं परिवार कल्याण मंत्रालय / Ministry of Health & Family Welfare
सीजीएचएस महानिदेशालय / Directorate General of CGHS अपर निदेशक का कार्यालय / Office of Additional Director Hisfgaye andz, GRIT / CGHS, Begumpet, Hyderabad-500 016
H/No. CGHS/MOA/HYD/2026-27/
Your Heala. Our Goal
INCFER TOMOA, SENTAT
fi/Dated: 07-09-2026
Note
It has been observed that, during the past ten months, a considerable number of CGHS card applications and related correspondence have been received by email without adhering to the prescribed procedure. In several instances, the emails have been found to be deficient in the requisite supporting documents, lacking the prescribed subject details necessary for proper identification and tracking, or forwarded after an undue delay from the date of submission of the online application.
1.It has further been observed that, although applicants have completed and submitted their applications online, the requisite supporting documents have not been forwarded to the AD Office within the prescribed time. In some cases, the documents submitted are incomplete, unclear, or do not correspond to the requirements of the respective category of application.
➤ Such deficiencies are causing avoidable difficulties in the verification, identification, tracking, and timely processing of CGHS card applications. They also result in repeated correspondence with the concerned departments and applicants, thereby delaying the disposal of applications.
➤ In order to ensure uniformity in the submission of applications, proper maintenance of records, and timely processing of CGHS card cases, it has been decided that all CGHS card applications and related correspondence shall henceforth be submitted to the AD Office strictly in accordance with the following instructions:
1. All correspondence relating to CGHS card applications shall be sent only through the official NIC email ID of the AD Office, i.e., adcghshyd@nic.in. The Cards Gmail ID is no longer being used for official communication and, therefore, emails sent through Gmail or any other non-official email account shall not be entertained. 2. Mail should be sent to AD NIC mail (adcghshyd@nic.in) and with cc to cards NIC (cghscards-hyd@cghs.nic.in)
no direct mail to cards NIC mail is encouraged.
,
3. Subject of mail should clearly and strictly contain type of application (Renewal/New card /Addition/Correction), Application number, Applicant's name as per card application, ben id.
4. The complete application, along with all requisite supporting documents, shall reach the AD Office within 7 (seven) days from the date of submission of the online application, strictly OR else online application shall be liable for rejection.
5. After filling out the online application form, all requisite supporting documents shall be properly scanned and compiled into one single PDF file. The PDF file shall be directly downloadable and openable by the recipient and shall not be submitted through Google Drive, cloud storage links, or any other link requiring separate access permission.
The completed application, along with all requisite supporting documents, shall be submitted only in PDF format to the official AD Office email ID: adeghshyd@nic.in
6. Any deficit documents application will be rejected straight away, and need to re-apply and sent to AD mail with all requisite documents.
List of documents to be sent listed below as per the type of application.
NEW NEW CARD - SERVING EMPLOYEE
e
•
•
Covering letter from the Department
Online New Application (with HOD seal & signature + Applicant's signature)
Form 3 /Form 2 duly endorsed with HOD seal and signature + government servant's(Applicants) signature (form 3 names should match the names in application, make sure names is as per Aadhar card or not, to facilitate Abha id generation in coming days.
Latest pay Slip
ID Proof (government id card)
Residence Proof
Appointment / Transfer/Movement Order/establishment order/promotion order.
If on deputation, enclose deputation order, loan basis order (if deputation is on loan basis), relieving order, joining order and service certificate mentioning the place of posting (from and to) and the period of deputation.
service certificate.
If a Government employee has been transferred from a CGHS covered city/ currently working in a CGHS covered city/has previously worked in a CGHS covered the city for a long period, a Declaration Certificate from the Department must be enclosed, stating whether the applicant has been issued CGHS card till date or no, if so furnish details of card.
"Please consolidate all the documents into a single PDF and send it to the email ID: adcghshyd@nic.in"
→ RENEWAL - SERVING EMPLOYEE
·
Covering letter from the Department if the government servant is on deputation/on loan basis.
Online Renewal Application (with HOD seal & signature + Applicant signature)
•
Form 3/Form 2 duly endorsed with HOD seal and signature + Government Servant's (applicant's)signature
•
Latest pay Slip
ID Proof
Residence Proof
Service Certificate (for CAPF personnel)
"Please consolidate all the documents into a single PDF and send it to the email ID: adcghshyd@nic.i
Addition - Serving Employee
Documents Required:
Covering letter from the Department if the government servant is on deputation/on loan basis. Online Addition Form (with HOD seal & signature + Applicant signature)
Form 3/Form 2 duly endorsed with HOD seal and signature + Government Servant's (applicant's)signature
Latest pay Slip
ID Proof
Residence Proof
Service Certificate
Dependent birth certificate (for son/daughter)
FOR SPECIALLY ABLED DEPENDENT'S ADDITION /EXTENSION,
Kindly enclose:
1. UDID certificate
2.
UDID ID card
3.
Should be updated in remarks column of form 3.
Please consolidate all the documents into a single PDF and send it to the email ID: adcghshyd@nic.in
Note: For dependents falling under special or exceptional categories (e.g., addition of in-laws for a male serving employee), please consult the department concerned for guidance on eligibility and the required supporting documents before submitting the application.
Note: Addition of in laws or parents is one-time option not one way as either of expires the other cannot be added.
For WARD Upgradation Serving Employee
。 Covering letter from the department.
o Latest pay slip
。 CGHS card copy
Please consolidate all the documents into a single PDF and send it to the email ID: adcghshyd@nic.in
TRANSFER CARD TO DISPENSARY
apply for the transfer through the beneficiary login portal.
Upload the required documents, and the request will be approved by the respective City CGHS authority.
TRANSFER TO OTHER CITY
For Serving Employee:
apply for the transfer through the beneficiary login portal.
Upload the required documents, and the request will be approved by the respective City CGHS authority.
CHANGE OF MOBILE NUMBER
For Serving Employee:
·
Covering letter from the Department
Latest pay Slip
·
CGHS card copy.
• Please consolidate all the documents into a single PDF and send it to the email ID: adcghshyd@nic.in
or
* visit entitled wellness center only in charge for updation of mobile number and updation of photos
Applicability to CAPF / GREF / IB Personnel
In respect of CAPF / GREF personnel and personnel of the Intelligence Bureau (IB), applicants who have previously served in a CGHS-covered city, obtained a CGHS card, and were subsequently transferred to a non-CGHS-covered city shall be eligible for renewal of the CGHS card for their eligible family members only, subject to the applicable rules.
No new CGHS card shall be issued to personnel residing in a non-CGHS-covered city, even if their family members are residing in a CGHS-covered city.
All CAPF personnel should enclose dependent's ID card issued by the department.
Addition of Parents / In-Laws
Addition of parents / parents-in-law shall be permitted only once. Once either parents or parents-in-law has been added to the CGHS card, the addition shall be treated as a one-time facility.
Replacement of an expired, deceased, or otherwise removed parent / parent-in-law by adding another parent / parent-in-law shall not be permitted. In other words, addition of one parent / parent-in-law followed by deletion or expiry and subsequent addition of the other shall not be allowed.
The above instructions shall be followed strictly while processing the respective CGHS card applications.
MAIL SUBJECT:
Subject e-Format: [Employee Name] acknowledgement number/mobile number
-
[Renewal/New Card/Ward Upgradation/Addition/Correction/Miscellaneous]-
Example:
Subject: NEW CARD APPLICATION / Raju/260410564890/9999999999.
Strict Compliance and Responsibility
All concerned departments, applicants, and dealing officials are hereby directed to ensure strict compliance with the above instructions before forwarding any CGHS card application to the AD Office. Compliance with these instructions is essential for proper identification, tracking, verification, and timely processing of applications, and for avoiding unnecessary correspondence and delay.
Applications received without adherence to the prescribed procedure, or with incomplete or deficient documentation, shall be liable for rejection without further correspondence. This Circular may be treated as strict instructions for all future CGHS card applications.
All concerned are therefore requested to ensure strict compliance with the above instructions before forwarding any CGHS card application. This will facilitate proper tracking, timely processing, and avoidance of unnecessary correspondence and delay.
Any application not complying with the above instructions shall be liable for rejection without further correspondence.
This
may be treated as a strict instruction for all future CGHS card applications.
DR. Dr. A V K Devarayalu
Juegal 7/9/26
ADDITIONAL DIRECTOR
CGHS HYDERBAD.
अपर निदेशक Additional Director के.स.स्वा.यो. हैदराबाद। CGHS, Hyderabad