SOP of Intl. booking IMA.pdf

IT 2.0 · Friday, October 16, 2026
IT 2.0
07 Feb 2026

STANDARD OPERATING PROCEDURE (SOP)

International Article Booking through IMA by Branch Postmaster (BPM) Section–A : Role Assignment in APT IT 2.0 (Mandatory)

Role Assignment by ASP/IP in APT IT 2.0ASP/IP logs into APT IT 2.0 portal using APT ID and assigns the role International Article Booking under the Roll Management module to the concerned BPM.

Section–B : International Booking Process in IMA

Only after this role assignment,

BPM can book international articles through IMA by

Open Counter Operations in IMA and tap on International Booking (Intl. Booking)

Section–B : International Booking Process in IMA

Select Mail Type Nature such as

Document, Gift, Returned Goods or

Others

Section–B : International Booking Process in IMA

Select the Destination Country for in

ternational transmission.

Select the applicable International Mail Ser

vice (Tracked Packet / Speed Post / Air Par

cel).

Section–B : International Booking Process in IMA

• Enter Weight (grams),

• select Non-Delivery Instructions,

• enter Total Declared Value (INR) and

• No. of Quantity units.

• then click on Next button

Article Number is to be scanned or en

tered manually using the scannericon;

Section–B : International Booking Process in IMA

Select Customer Type as Walk-in Customer (Non-Commercial) or Regis tered Customer

then select Mail Transport Category.

Select Prepaid Type, if applicable

Section–B : International Booking Process in IMA

Choose Mail Shape as Box Type or Roll Form.

For Box Type articles, enter Length, Width and Height in centim

etres.

if Non Roll form selected t

hen enter correct

Length, width and height i

n cms

(please note minimum

length is 14 width is 9

height is 1)

Section–B : International Booking Process in IMA

Verify the Postage Details displayed by the system and

confirm the tariff and

then click Next button

Enter complete sender details

Section–B : International Booking Process in IMA

Enter compete and correct Addressee Details includingCount

ry and postal code.

after entering complete details then click nextbut

ton

Section–B : International Booking Process in IMA

Fill Shipping Details including Item Description and ma

ndatory HS Code.

PLEASE NOTE ENTER CORRECT HS CODE OF EACH ITEM CONTAINED IN THE

ARTICLE. IT MUST BE SPECIFIC i.e. HSCOD OF LINEN T-SHIRT etc INSTEAD

OF USING GENERAL WORDS.

Enter Origin country (of item), Quantity of Units (means number o

f item inside the box as declared by customer), Item Count,Item V

alue (value of each item)(if more then one item in a

single article then enter particulars of each items one by one after

clicking Add Subpiece Data, Item Gross Weight ,

Item Net Weight

Then click on Add Subpiece Data

Then Click on Next

Section–B : International Booking Process in IMA

Review the Booking Summary showing sender, addressee an

d tariff details.

then click on Customer has submitted the Customer De

claration Form

Tap Book Now to complete booking ,

verify OTP

and MAKE PAYMENT OF ARTICLE BY CA

SH/ DIGITAL PAYMENT MODE

and Then generate receipt.

Section–B : International Booking Process in IMA

Final receipt is printed and handed over to the customer as pro

of of booking.

TO PRINTER

CN22 OR CN23 FORM PLEASE NOTE TILL RELEVANT PRIN

TERS NOT PROVIDED. PLEASE ATTACH CN22 OR CN23 FORM

OF

ARTICLE MANUALL DULY SIGNED BY CUSTOMER AND ATTA

HED RELEVANT DOCUMENT AS APPLICABLE.

CN22 OR CN23 CAN BE PRINTED FROM SO/HPO CONCERNED

Regards: Nitish Garg ,SM Sangrur-148001

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