guidelines for modification in subscriber details-1.pdf
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Government of India
Ministry of Communications
Department of Posts
O/o The General Manager (PA&F) Delhi Postal Circle, Delhi - 110054
No: GM(PA&F)/UPS/Pr.PAO/Modification/CRA/D-1870 to 1893
To
Date: 7.02.2026
The All GMs(PA&F)
All Directors of Accounts (Postal)
Sub: Modification of subscriber details (i.e. Name, DOB, DoJ, DOR) under NPS/UPS PRAN for Govt. Subscriber - reg.
Madam/Sir,
With reference to above cited subject it has been intimated by CRA Protean that the procedure for modification of subscriber details under NPS/UPS PRAN shall be followed as outlined below:- Before initiating any modification, the Nodal office shall first verifiy the type of PRAN and its status in the CRA system.
1. PRAN under NPS/UPS with Future Date of Retirement (Not yet Superannuated):
If the PRAN is under NPS/UPS, the Date of Retirement (DOR) is in the future, and the PRAN status is Live/Active in the CRA system, the Nodal Office may carry out modifications for:
•
•
Core Details: Name, Date of Birth, DoJ, DOR
Non-Core Details: Address, bank details, nominee details, PAN, contact details etc.
Note: Under the above condition, the subscriber may also update certain non-core details such as PAN, contact details, nominee, and bank details through their active I-PIN login on the CRA portal.
2. PRAN with Past Date of Retirement (Superannuated) or Deactivated Status:
If the PRAN has a past DOR or the status is Deactivated, the Nodal Office is required to forward the request to CRA for modification as an exception case.
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Requirements:
Each document must be within 2 MB.
Documents must be submitted along with a covering letter from the
PrAO office, clearly mentioning:
O
PRAN number Existing details
Details to be modified
Reason for correction
3. PRAN Migrated under UPS:
If the PRAN has migrated under UPS and the subscriber wishes to modify core details, the Nodal Office can modify:
•
Name
·
DOB
•
DOJ
•
DOR
etc.) is
currently
in the system. Note: Modification of non-core details (PAN, contact details, nominee, bank details,
not enabled address, Subscribers may update permitted non-core details via their active I-PIN login on the CRA portal.-
4. Past Retiree Modification Requests for NPS PRAN (for UPS purposes)
Physical forms submitted to Nodal Offices (PAO/DDO) on or before 30.11.2025 may still be pending processing. The CRA system/portal has been enabled to facilitate processing of such pending cases.
Procedure:
•
Provide a PrAO Office consent letter, clearly stating the justification for the modification.
Submit legible scanned copies of supporting documents separately for each PRAN, in compliance with upload restrictions.
Document Upload Guidelines;
•
File format: .pdf or .jpeg
•
Maximum file size: 2 MB
per
document
Documents must be clear and readable
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Form S2 Submission:
The subscriber is required to submit a physical Form S2 (Subscriber Details Change Form) to the concerned Nodal Office for initiating core detail updates.
Please find below the list of documents acceptable as supporting proof for changes in Date of Birth / Date of Joining / Date of Retirement:
Change in DoB Change in DoJ
Change in DoR
(anyone from the list)
(anyone from the
(anyone from the
list)
list)
Instructions for Name change:
In case of name
change, the following documents are
required
Appointment/Offer Appointment/Offer Self-attested gazette
Passport
Letter
Letter
Driving License Employee ID card
Employee ID card
PAN card
Voter ID card
copy or self-attested copy of marriage certificate
Self-attested POI in old name
Self-attested POI in New name
Proof of bank account with new name
AADHAAR
High School
Mark sheet
Please note that the name change will be allowed only, after the same is incorporated in service record.
Further, please note that for correction in Name (for e.g. spelling or data entry errors) which do not entail change of name of subscriber will be processed based on supporting POI and service record.
Note: Upload scanned copies of the supporting documents must be in format of .pdf or .jpeg
upto 2 MB each in size
"
Process flow matrix by the Nodal office to change/update the
NAME/DOR/DOJ/DOB:
1.The Ack ids generated needs to be authorised within 15 days of initiation otherwise the Ack id gets auto-cancelled.
2. In case request is initiate by DDO office PAO/DTO office needs to verify the same before authorization.
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Flow Matrix for Name Change Request
Request Initiation by
DDO
PAO/DTO
PrAO/DTA (User 1)
Flow Matrix for
Verification Authorization PAO/DTO PrAO/DTA
PrAO/DTA PrAO/DTA (User 2)
(Subsequent)
Name Change
Request
Request Initiation
Verification Authorization
DDO
PAO/DTO PrAO/DTA
NPS Trust (User 1)
PAO/DTO
PrAO/DTA (User 1)
PrAO/DTA
PrAO/DTA (User 2)
NPS Trust (User 1)
Authorization Authorization
NPS Trust (User 1)
NPS Trust (User 2)
NPS Trust
(User 2)
NPS Trust (User 2)
Flow Matrix for DoB/DOJ/DOR Change
Request
Request Initiation
DDO
PAO/DTO (User 1)
PrAO/DTA (User 1)
Verification
Authorization
PAO/DTO
PAO/DTO
This issues with the approval of competent authority.
PAO/DTO (User 2)
PrAO/DTA (User 2)
Copy for information to:-
Jeerada
тес
Sr. Accounts Officer 17/2/26
NPS
Director (Accounts), Dept. of Posts, Dak Bhawan, Sansad Marg, New Delhi-110001.
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